I just picked up three pieces that I had them do for me, and I am blown-away by both how good they look and how professional the entire experience was… There were potential complications with removing the matting that came with the paintings, but they handled that flawlessly (including placing an extra call and email to me when they were about to attempt it, just to make sure that I was okay with the attempt). I’ve framed things myself, had less-pricey places do pieces, and paid for premium service before. If done well, the extra $ spent on the premium service is completely worth it, especially if you want the piece(s) to stand-up over time. The Frame Factory totally qualifies by that standard.

I have gone to Frame Factory exclusively for at least 20 years (I followed them from Diversey to Ashland to Webster) for both my personal and art business framing. Their quality and customer service is unparalleled. My work has nearly always been ready when promised (or , if not, a reason was provided). Their workmanship is the best. For our business, people ALWAYS complimented us on the quality of our framing. The staff is fabulous – Cindy is the very best. They have a great selection… I would never EVER go anywhere else in Chicago!

I’ve been a customer of this family owned business since 1990. They do fabulous work, offering a wide array of framing choices, great customer service, and all work is done on the premises. As an antique poster collector, their framing is truly of museum quality. Great work, great people, great service. Worth the trip.

I had two maps from my travels framed and they turned out great. This was my first experience having anything framed and staff was patient and helpful in my selections. I’ll be back next time I have something else to frame!